FAQ

Yes - you can upgrade or downgrade your BigBook plan at any time and all data and features will remain available according to the selected plan. If you are downgrading from Premium plan you must ensure you have only the number of users required on the lower plan.

BigBook take your data security seriously. The BigBook network uses SSL encryption to secure data between you and our servers. All of BigBook's internal systems also use SSL encryption to secure their communications. BigBook databases also use encryption for storage of both data and backups.

Yes. Your BigBook trial account is exclusive to you and is a live system. So if you continue to use BigBook beyond your trial BigBook will have all the information and setup that you had input and created during the trial.

You will be given an additional 30 days from the conclusion of your trial to make a subscription to activate your BigBook account. If you don’t do this within the 30 days from the end of your trial then BigBook will delete the account and all its content.

Cloud Based Accounting is a new way to manage your accounts, online. Our qualified team of UK accountants will work with you to ensure your business accounts, payroll and other financial functions comply with all regulatory requirements. You input your financial data anytime, anywhere, via simple to use cloud software and we then look after your statutory requirements with Companies House and HMRC. We offer a range of accountancy services and work as a team, to achieve the quickest and most convenient solution to all your financial needs. In summary Cloud Based Accounting is the ideal online solution for quick and simple internet accounting.

Take a closer look at our Service and Pricing Matrix to see what best suits your needs. If you cannot find the best cloud accounting package for you here, or you have further questions, then please call us now on to discuss your individual needs.

The primary benefit of using Cloud Accounting is mobility. You can access your data wherever you are, on any device, so long as you have an internet connection. This means you can now generate invoices on the go or process payments immediately, saving you time and effort. Your data is always safely secured and backed up online, meaning you never need to worry about your computer crashing and losing your data... ever.

The Accountants team behind Cloud Based Accounting are all based here in the UK. Full details can be found on our about us page. All the team are qualified to help and support you and your business with accountancy and payroll questions. We are also Accredited Partners of both Xero & Sage and therefore you can be confident that you can call or email the support teams, should you require technical help.

Yes. All you need is a good internet connection, and you’re off and running. The big companies like QuickBooks have put lots of resources into making their online services as reliable as possible, and it’s unlikely you’ll experience any downtime or glitches.

No, online accounting software only requires a browser and a constant internet connection to handle your accounting. There is no software to be downloaded or settings on your computer to be changed whatsoever. You simply open up the online accounting software’s website in your browser, and off you go.

Certainly! Most accounting solutions provide a mobile application free of charge usually for iOS and Android platforms. With the apps you can access most of the features of the desktop version of the software, like creating invoices, recording expenses, managing clients and more.

Registering to the services of an online accounting company usually takes a few minutes, but what happens next depends on the situation. If you are moving from another software, just import the data therefrom in CSV format and everything will be at its place. If you are using such software for the first time, you can either manually enter data or use the auto-import feature available for your contacts, your bank feed, your chart of accounts, etc. Either way, prepare to spend up to a whole day depending on the size of your business and administration.

Aside from the usual support – like email, live chat and phone support – you can read and watch tutorials, ask a question in the community forums, attend events and webinars organized by the company, or read a FAQ like the one you are currently reading.

It depends on the company, but usually, it isn’t. Therefore always visit the website of the accounting company and search for the official opening hours.